Business Implications
A large telecommunications group recently offered £5.6M in compensation to customers who lost email messages because of a server crash. The reason the compensation was so large was due to the fact that 1.8 million email messages from its clients had not been protected for several months. This was because the company’s backups had not been occurring. For most businesses, large or small, backup related issues can have devastating impact if the recovery can not be performed. How can your organisation gain the proactive monitoring insights it needs to ensure backups perform correctly and data is available to be recovered when it is required?
MTI Insight Services
MTI Insight consists of four pillars :
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Project Services
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Managed Services
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Cloud Based Services
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Through its full management and analysis services, MTI can support your organisations network infrastructure, datacentre backup & recovery plus information storage systems. Reliable backup and recovery performance is a critical requirement to any organisation and the practice has never been more challenging.
MTI Care
MTI Care is available in three services levels Analyse, Manage and Complete. “Analyse” delivers a alerting, analysis, monitoring and reporting services. “Manage” offers the same as “Analyse” but including remote management. “Complete” is the same as “Manage” including an onsite responsibility.
MTI Care for Backup & Recovery
MTI provide comprehensive backup and recovery analysis services that are required to ensure data protection, service level agreements and regulatory requirements can all be met. This means your organisations backup and recovery applications, procedures and devices restore optimally and reliably.
Comprehensive Backup & Recovery Analysis
We will analyse your full backup & recovery environment, including:
Benefits
Streamline administration and troubleshooting:
We can help automate and streamline backup analysis and administration, so your staff save time and so your organisation saves money. In addition, by offloading backup and recovery analysing tasks from internal resources, you can ensure your staff are focused on more strategic business orientated initiatives.
Improve availability and performance.
By providing proactive analysis, we can help your business boost performance by reducing backup windows and preventing them from overrunning into business hours.
Maximise infrastructure investments.
Get the visibility you need to understand performance trends, reduce over provisioning, and fully leverage existing resources.
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Care and protection
With MTI, organisations can more effectively ensure optimal backup and recovery performance and end-user satisfaction. By reducing costs, streamlining administration, and optimising backup and recovery operations, MTI represents a strategic partner that can help close the gap between business line requirements and IT delivery. MTI offers these backup and recovery analysis services:
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SLA and regulatory-based analysing and compliance reporting.
We can map backup & recovery performance data into SLA definitions, track against these metrics, and present this information via intuitive SLA compliance and regulatory reports.
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Alert escalation and flexible notification options.
Dependant on a broad range of criteria and severity we can configure alerts to be automatically generated. We will deliver alerts whenever thresholds are breached. We can have these alerts delivered to our staff, your team, or both—with complete granularity as to who receives which types of alerts and when.
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Historical performance reporting.
We can provide long-term archival and reporting of backup & recovery performance data. This level of visibility is essential for proactive capacity planning and pre-emptive problem resolution.
MTI can provide managed services tailored to your needs:
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We can do basic, up/down analysis, analysing availability and performance, preemptive mitigation, capacity planning, and much more.
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Support. Whether you simply want us to provide alerts if a system goes down, or if you want us to handle all backup & recovery administration, from analysis to remediation, we have the tools and expertise required.
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Schedules. We can provide analysis around the clock.
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Capacity and complexity. We can scale our services to your requirements whether you need us to analyse a small or large multi site backup & recovery environment.
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Backup Application Support. We offer analysis, alerting and reporting coverage for EMC Networker, Symantec Netbackup and IBM Tivoli Storage Manager.
MTI Expertise
MTI’s core expertise is based upon its manufacturing and customer services heritage and more than 20 years experience in the storage and technology industry. Over this period, MTI’s staff have developed key Infrastructure Solutions and the service philosophy which are core to MTI’s business operation.
Key Partners
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